Mobile Workforce Management Tips For Evaluating Workforce Performance

COMMANDmobile® is a user-friendly, versatile mobile workforce management and mobile data collection product suite capable of solving many enterprise needs. 

Mobile Worker

Mobile Worker (Photo credit: mikecogh)

By implementing the use of multiple mobile devices for work tasks, many organizations improve their employee productivity and customer service, because these devices permit employees to work from virtually any location outside of a conventional office environment. In a June 12, 2013 Business Review Europe article from Marcus Jewell and Sheree Hanna, “Top Tips To Drive A Mobile Workforce,” they note that the mobile workforce population will reach 1.3 billion people, according to U.S.-based market research company International Data Corporation.

As more companies discover the benefits of a mobile workforce and how a mobile workforce significantly influences success, a greater number of organizations will adopt mobile technology involving smartphones, tablet computers and mobile-oriented applications in the future. Naturally, this upward trend will depend upon a variety of factors, such as the size of an organization, its communication and workforce requirements, and its financial capacity to invest in mobile technology.

Having a more mobile workforce poses challenges for supervisors seeking confirmation that their employees are remaining busy and productive outside of the office. However, there are several ways for an organization’s managers to check the performance of their mobile employees:

1) Geotagging – An employee’s movements from one work site to another can be easily monitored through mobile device metadata that identifies the worker’s location.

2) Time management – Mobile devices, especially smartphones, show how much time mobile employees spends within an online work system. By examining the amount of time an employee spends online, it is easier to determine whether or not an employee works a full day.

3) Updates – Employees should send in regular progress reports or e-mails so managers may confirm that work is done according to schedule. In-house meetings with mobile employees and oral reports are another useful method of tracking work performance.

4) Regular supervisor communication – Mobile workers should promptly report any problems to supervisors.  Quick reporting of workplaces issues allows decisions to be quickly made by managers when needed and prevents work tasks from unwelcome delays.

5) Accountability – “The numbers” are the most meaningful factor in evaluating a mobile employee’s work record. When field workers complete their job assignments according to clearly defined deadlines and specific work plans, this is a reliable measurement of their success.

COMMANDmobile® is a user-friendly, versatile mobile workforce management and mobile data collection product suite capable of solving many enterprise needs. For more details, request a demo account and view our product information video.

Related mobile workforce management links

A 2013 Retrospective: Top 7 Trends In Mobile Workforce Management

Mobile Workforce Management: 7 Key Benefits For Growing Companies (white paper) – PDF

How Mobile Technology Created A Workforce That Never Stops Working

Workforce Management With Mobile Devices

Filed Under: Mobile Workforce

Tagged With: Business, Mobile Workforce, Mobile Workforce Evaluation, Mobile Device, Smartphone, Tablet Computer

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About DeAnna Davidson

DeAnna Davidson is a proven technologist and business leader who is passionate about the power of mobile computing to revolutionize a business or industry, and dedicated to helping organizations use mobile, wireless, and web technologies to their advantage.

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