Workforce management and data collection software makes it easier to monitor field service workers and improve efficiency and productivity in a mobile workforce.
Because utility companies use a workforce that is mostly mobile, measuring employee performance in the field is complicated. Since field service workers are trusted to work on their own and are often away from on-scene supervision, management sometimes has to rely on judging employees through criteria such as job completion forms and customer satisfaction reports from consumers, businesses and government agencies.
Now, monitoring field service workers electronically has become an important way to realize company success. With the development of workforce management software, it is easier to monitor mobile employees more closely and use the information gained from software solutions to create improvements within the company. [Read more…]