Casinos present a sizable and powerful temptation for theft by both customers and employees, since casinos are a wealthy industry. In 2012, for example, the gross gaming revenue of the casino industry was more than $37 billion, according to the American Gaming Association.
In the traditional security model of previous decades, surveillance officers working behind one-way mirrors on catwalks spotted card cheats and card counters at gaming tables. These thieves were then ejected from casino facilities or captured for later prosecution, depending upon the decisions made by casino management.
Over time, the security systems of casinos evolved and expanded to include more and more electronic surveillance. Casinos introduced security cameras and multiplex recorder units into their facilities, making it easier to monitor more activity inside and outside the casino, as well as any unethical behavior from employees working in or around casino facilities such as hotels, gift shops, restaurants and parking lots.
As a companion to electronic surveillance, intelligent casino management also used internal surveillance audits. These audits identified any security weaknesses so that casino owners could take preventative measures to protect the casino from significant financial losses.
For security personnel working inside or outside casino facilities, mobile computing via smartphones and tablet computers has many potential adaptations. Data regarding security-related incidents at casinos could be recorded and logged into a central database so that patterns could be analyzed and security flaws could be more easily identified and fixed.
Similarly, mobile computing systems could be adapted for work orders in regard to slot machines or other casino equipment requiring repairs. Customized work orders could be created by trained personnel, e-mailed to repair technicians in any geographic location, filled out by repair technicians and sent to a central location for storage or recall as needed.
Other potential applications include the creation of easy-to-use vendor and visitor logs, the analysis of guest demographics, quicker identification of guests permanently banned from casinos, and the tracking of lost and found items left behind by casino guests.
A mobile computing system such as COMMANDmobile® could be easily incorporated into a casino’s operational management system and would offer:
- Portability: Smartphones and tablet computers using the COMMANDmobile system would be easy for surveillance officers to transport and use.
- Versatility: The system could be used as a tool to improve a casino’s operational efficiency.
- Scalability: The COMMANDmobile system could be expanded to accommodate the growth of casino facilities.
To review the potential of COMMANDmobile system capabilities, visit the COMMANDmobile website for more information.